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For persons with a hearing impairment

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Pre sale period

In principle, the same terms and conditions as for other ticket orders are applicable to supporters with disabilities. Tickets can be ordered at ay time in the ways described below. The allocation of tickets typically takes place four weeks prior to the particular game in accordance with the general advance sales dates. You can find precise fixture information as well as dates for the beginning of pre sales on our homepage.

Home match tickets for the heraing impaired

There are tickets for persons with a hearing impairment for seats in block 34. A ticket costs 16.50 €.

Ticket orders can be made via e-mail at tickets@bvb.de. Entitled are people who carry a disability card in which the letters GL are written (GL: deaf).

The following information is required to book a ticket:
  • Full billing address
  • Desired pairing
  • Note "hearing impairment"
  • Membership number
  • Copy of the disabled person's ID card (front and back)

Important: The right to order by e-mail only exists for people with the “GL” mark on the disabled person's pass. Therefore, we always need a double-sided copy of your disabled person's ID to process your order.

Payment method: You will receive a reservation that will allow you to make payment for your tickets. After the payment has been received, your tickets will be sent to you.

If the card allocation is successful, we will send you a reservation confirmation by email.

Access to the Signal-Iduna-Park

You can reach Block 34 for hearing impaired persons via the South-East (Sud-Ost) entrance or the North-West (Nord-West) entrance (separate entrance next to the FanWelt)

Cancellation and return of tickets for persons with a hearing impairment

Hearing impaired tickets - like all other tickets - are generally non-refundable. Cancellation is possible in exceptional cases after consultation with the ticketing department. Reselling or auctioning the card (s) for commercial purposes - for whatever reason - is strictly prohibited.

Interpreter

During the game a sign language interpreter will be present on site. She will interpret any important information. Furthermore, for every two seats per row, there is a device that will provide a vibration alert when the interpreter is about to interpret something.

Information about away tickets for the hearing impaired

If it is not possible to order tickets for away games via the BVB call center for hearing-impaired club members, the order request can also be made in writing by email to tickets@bvb.de.

If the home club does not offer hearing impaired cards, only full-paying cards from the guest contingent are available.

The following information is required to book a ticket:

  • Full billing address
  • Desired pairing
  • Note "hearing impairment"
  • Membership number
  • Copy of the disabled person's ID card (front and back)

Important: The right to order by e-mail only exists for people with the “GL” mark on the disabled person's pass. Therefore, we always need a double-sided copy of your disabled person's ID to process your order.

If the card allocation is successful, we will send you a reservation confirmation by email.

Important additional information
  • Wheeled walkers are not permitted as walking aids, since bulky objects outside the areas for wheelchair users in Blocks 3 & 6 may prevent the smooth evacuation of the stadium
  • You can find further information, including information about other stadia and clubs, on the Federal Association for Disabled Supporters’ website at http://bbag-online.de/
  • Close to block 34 is a kiosk that is specially adapted for communication with persons with a hearing impairment. Order cards are available here, and the staff are trained for communication with hearing impaired persons. The kiosk is marked with a hearing impaired symbol
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Borussia Dortmund Ltd & Co. Joint Stock Company