On Tuesday (25 October), Borussia Dortmund will host FC Ingolstadt 04 at SIGNAL IDUNA PARK in the second round of the DFB-Pokal. Kick-off is scheduled for 20:00 CET. You can find all of the important information here.
Do I have to carry a printout of my ticket?
Yes! You definitely have to print out your ticket. Showing the PDF document on your mobile phone will not be enough for you to be granted entry into Signal Iduna Park. Your season ticket will also not be enough. The only way to secure entry into the stadium is to show your printed Print@Home ticket.
Can I give my ticket to someone else if I suddenly can't make it?
Yes, the ticket is no longer personalised and can therefore be transferred. In addition, the Secondary Ticket Market will be open until 12:00 CET on the day of the game. The ticket can be put up for sale there. If a new buyer is found, the price of the match ticket only will be refunded (without the advance booking fee).
Can I bring my child with me?
''Lap tickets'', which provide free admission for children under the age of seven, are available again with a €1 fee. They will be released on match day at the three clearing points (NW/NO & SO) as usual. Proof of age must be shown. There is no guarantee you will get a seat.
Will there be a ticket office?
On Tuesday, two ticket offices will open at 17:30 CET at the FanWelt outside counters.
How is the proof of "GGG" status (vaccination, recovery, or testing) checked?
The control of the GGG IDs proof takes place in the direct approach to the turnstiles. In addition to your ID card, please have your GGG proof ready digitally in the Corona Warn App or Covpass App.
Can I use local public transport free of charge with my ticket?
Those who wish to use public transport must, for technical reasons, purchase a separate, free-of-charge travel ticket via a DSW21 portal in addition to their digitally-mailed BVB admission ticket ("Print@home"). Detailed information on this was sent to the purchasers along with the tickets and can be found here. The ''Uni-Shuttle'' is available again.
What should I bear in mind when entering the stadium?
The entrances "Südost" and the three entrance areas in the north are linked to fixed grandstand areas and blocks. Only the admission area indicated on the ticket can be used. ''Time slots'' – 15-minute time windows in which the stadium visitor must be at the entrance – are also indicated on the ticket. These "time slots" begin at 14:00 CET. Those who want to be prepared for all eventualities and avoid contact with people as much as possible are welcome to arrive before their designated time slot.
Can I bring my own drinks?
No. No bottles, cans. etc. may be brought into the stadium. Large bags are also not allowed.
Can strangers sit next to me?
Coronavirus regulations allow for people from different households to sit alongside one another.
What rules apply in SIGNAL IDUNA PARK?
Face masks (medical masks or FFP2 masks) must be worn from the moment of arrival at the stadium. It can only be removed at the seat that is indicated on your ticket. As a result, the consumption of food and drinks is only possible at one's own seat; the same applies to smoking. Only children under the age of seven are exempt from the obligation to wear a mask. Please keep the necessary distance from each other, and wash and disinfect your hands regularly. Payment at the kiosks is strictly cash-free.
And one last note from us:
After almost a year-and-a-half of the pandemic, Borussia Dortmund has experienced a lot of turnovers in its temporary staff. A good third of the employees who will be on duty on Sunday only joined our team at the start of the season. Dear stadium visitors, please understand that things may not run as smoothly as you are used to or expect in one or two instances. We would like to thank you in advance!