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The Fan Relations Department is part of the limited company. It is responsible for a wide variety of tasks that are divided among ten full-time fan representatives. They are the first point of contact for any queries fans may have regarding the club. Björn Hegemann is head of the department. He has been working at the club since 2014.
Borussia Dortmund has a large and diverse community of fans, which continues to grow steadily. In order to be able to deal most effectively with the increase in demand, the team of fan representatives has developed and expanded in recent years. The department is subdivided into two main areas of focus.
Matchday operations
The Matchday Operations team consists of Sebastian Walleit (a BVB employee since 2008), Luisa Junk (2016), Benedikt Watermeier (2019) and Nicole Möller (2020). Their work is primarily centred around the organisation, advance preparation and post-match evaluation of senior team and U23 matches, work with disabled supporters, the organisation of away season tickets, consultation on stadium bans and hooliganism, as well as networking.
Fan clubs
The Fan Clubs team consists of Petra Stüker (at BVB since 1981), Alexander Winkler (2015), Sebastian Schneider (2017) and Sandra Portmann (2019). They are predominantly occupied with processing the queries and requests of over 950 official BVB fan clubs, which, in total, include over 60.000 fans. They also take care of various administrative tasks within the department.
Alongside these two major areas of focus, further duties and responsibilities include, among others, the running of the supporters’ council and the organisation of fan events and anti-discrimination work. In addition, the fan representatives work in close cooperation with the volunteer-run supporters’ association, which forms part of the club, as well as with the Fan Project Dortmund, both of which champion supporters’ causes outside of the limited company.
Individual fans should submit general enquiries of any kind to the email address: die-fanbeauftragten@bvb.de. Fan clubs should use the email address: fanclubs@bvb.de.
In addition, the Supporters Liaison Officers provide information on all current fan topics via their own social media channels Facebook and Twitter.
Björn Hegemann is Head of the Fan Relations Department. In addition to managing the department, he also works on projects related to the supporters’ council, fan policy, diverse fan events and matchday operations.
Contact:
Tel.: 0231/9020-4634
E-Mail: bjoern.hegemann@bvb.de
Sebastian Walleit is the Deputy Head of the Department and is responsible for home and away matchday operations for both the senior team and the U23s. He is the contact person for interest groups from the fan scene as well as fans who have been affected by stadium bans.
Contact:
Tel.: 0231/9020-4638
E-Mail: sebastian.walleit@bvb.de
Luisa Junk is responsible for home and away matchday operations for both the senior team and the U23s. In her role as certified representative for fans with disabilities she is responsible for taking care of the needs of fans with disabilities. She is also the contact person for holders of season tickets for away matches.
Contact:
Tel.: 0231/9020-4631
E-Mail: luisa.junk@bvb.de
Benedikt Watermeier is responsible for home and away matchday operations for both the senior team and the U23s. In addition, he designs and organises projects and events for fans and manages the department's information channels.
Contact:
Tel.: 0231/9020-4639
E-Mail: benedikt.watermeier@bvb.de
Nicole Möller is responsible for the game operations at home and away games of the professional team as well as the games of the U23. She also takes care of the needs of people with disabilities, supports the BVB's anti-discrimination work and is the contact for all season ticket holders for away matches.
Contact:
Tel.: 0231/9020-4632
E-Mail: nicole.moeller@bvb.de
Alexander Winkler is responsible for the coordination and processing of all fan club issues and accordingly also the main contact for all fan club topics. He also organizes the fan club events and is responsible for strategic implementation in the fan club area.
Contact:
Tel.: 0231/9020-4636
E-Mail: alexander.winkler@bvb.de
Petra Stüker is the longest-serving fan representative, having been at the club since 1981. Together with BVB legends Siggi Held, Teddy de Beer and Jörg Heinrich, she visits fan clubs all over Germany.
Contact:
Tel.: 0231/9020-4635
E-Mail: petra.stueker@bvb.de
Sebastian Schneider is responsible for international fan clubs. His duties include dealing with fan affairs from all over the world, the organisation of fan events and close cooperation with the club’s International Department.
Contact:
Tel.: 0231/9020-4637
E-Mail: sebastian.schneider@bvb.de
Sandra Brinkhaus is also responsible for dealing with fan club issues and accordingly she is also a point of contact for all fan clubs. Sandra carries out administrative tasks within the department and also organises various fan events.
Contact:
Tel.: 0231/9020-4629
E-Mail: sandra.brinkhaus@bvb.de
Wolfgang "Teddy" de Beer is a BVB legend and has remained involved in the life of the club since calling time on his football career. He has supported the Supporters’ Affairs Department since the end of 2018, accompanying Petra Stüker and others on visits to fan clubs.
Contact:
E-Mail: wolfgang.debeer@bvb.de
Siggi Held is a BVB legend, and has remained loyal to the club since the end of his professional career. He has supported the Supporters’ Affairs Department for many years now, accompanying Petra Stüker on visits to fan clubs.
Uwe Pleß has supported the fan representatives in their work with disabled supporters for a number of years.
Contact:
E-Mail: uwe.pless@bvb.de
