News
Ruhr derby to take place behind closed doors
We are very sorry to have to cancel all tickets. It goes without saying that the ticket price shall be refunded in every case.
More specifically, this means that tickets purchased via the BVB Call Centre, the Online Shop or by direct sale will be refunded to the customer account. Those who have purchased tickets via BVB advance booking points can get the ticket price back from there. Tickets acquired from the away club will be refunded via FC Schalke 04. The BVB Ticketing Department will contact all ticket buyers via e-mail shortly.
Portions of season tickets are to be refunded as soon as we receive definitive information about the coming matchdays.
As soon as further information becomes available, it will be published on the BVB channels.
Another urgent request: please refrain from claiming the money back via your bank, as this will help us to save unnecessary costs. Additional costs such as hotel costs cannot be reimbursed.