FAQ | Fan merchandise and orders

We will dispatch your order as quickly as possible. As soon as your parcel has been dispatched, you will receive an email with the tracking number. This allows you to track the status of your delivery.

Please note that the delivery time may be longer for certain items (e.g. customised items) or for larger promotions (e.g. special shirts).

You can find more information on the FAQ page of the BVB online shop.

If you have any questions about your order, please contact us at [email protected] or +49 231 90200 (Mon-Fri, 8 AM - 6 PM, and on home match days from 9 AM to kick-off).

If you would like to return an item, you can do so conveniently via our return portal.

If there is something wrong with your order, please contact us in advance on +49 231 90200 (Mon-Fri, 08 AM to 6 PM and on home match days from 9 AM to kick-off) or [email protected]. We will make sure to find a quick solution for you.

Check out bvb.de and follow our social media channels to make sure you don't miss any promotions and offers.

You can find the following BVB fan shops in Dortmund:

• BVB-Fanwelt am Stadion
  • Address: Strobelallee 54, 44139 Dortmund
  • Opening hours: Monday to Saturday, 10:00 AM to 06:30 PM
    
• BVB-FanShop Krone
  • Address: Markt 10-14, 44137 Dortmund
  • Opening hours: Monday to Saturday, 10:00 AM to 06:00 PM.
• BVB-FanShop Thier Galerie
  • Address: Westenhellweg 102, 44137 Dortmund
  • Opening hours: Monday to Saturday, 10:00 AM to 08:00 PM.
• BVB-FanShop Königswall (opposite the main railway station)
  • Address: Königswall 22, 44137 Dortmund
  • Opening hours: Monday to Saturday, 10:00 AM to 06:00 PM.

You can also find the following fan shops in Essen and Oberhausen:

• BVB-FanShop Limbecker Platz
  • Address: Limbecker Platz 1a, 45127 Essen
  • Opening hours: Monday to Saturday, 10:00 AM to 06:00 PM.
• BVB-FanShop Centro Oberhausen
  • Address: Centroallee 206, 46047 Oberhausen
  • Opening hours: Monday to Saturday, 10:00 AM to 08:00 PM.