Mittwoch 28.10.2020, Champions League Saison 19/20, in Dortmund,  
BV Borussia Dortmund - Zenit St. Petersburg
Stadion, Tunnel, Mundloch, Durchgang 

Borussia Dortmund GmbH & Co. KGaA
Rheinlanddamm 207-209
44137 Dortmund

BVB Support Offer "PANAMA"

Do you feel unsafe, threatened, or harassed? Do you need help or support? Just ask for "PANAMA."

You can ask for "PANAMA" from:

  • The PANAMA team
  • The security service
  • The service staff at the kiosk or mobile service staff
  • The volunteers
  • The paramedics
  • The fan representatives
  • The fan project

The staff will assist you.

The "PANAMA" concept was established to enhance the feeling of security for fans in the stadium. Asking strangers for help in a threatening situation requires courage. The threshold for asking for help is lower with the code word "PANAMA," making it easier to ask for assistance.

What does "PANAMA" mean?

By asking "Where is PANAMA?" anyone feeling uncomfortable or unsafe, threatened, or harassed in the stadium can get help quickly and easily. This applies to situations like feeling unwell, overwhelmed, experiencing discrimination, threats of violence, (sexual) harassment, etc.

  • "PANAMA" is a support offer for everyone in the stadium! 
  • When asking "Where is PANAMA?" or using the code word "PANAMA," no further explanation is needed! 
  • All staff members in the stadium can be approached! 
  • Immediate help is provided without questions or judgment! 
  • There are various support offers tailored to the situation! 
  • Those seeking help decide the type of support they need! 
  • Those seeking help can retreat to the PANAMA room in the stadium if they wish!

Who is the "PANAMA" team?

The PANAMA team takes care of affected individuals and consists of trained security staff. The PANAMA team is on duty from the stadium opening to closing and is always available during this time.

What is the "PANAMA" room?

A room has been set up in the stadium where those seeking help can retreat, breathe, and receive further assistance if desired. The room is staffed by psychosocial emergency responders from the DRK, who take care of those seeking help if requested.

Who to contact after the game?

Outside of match days, the fan representatives from the Match Operations Team are available to help. They will handle your concerns confidentially. You can find their contact details here:

Nicole Strothmüller

Tel.: 0231/9020-4632
Email: [email protected]

Sebastian Walleit

Tel.: 0231/9020-4638
Email: [email protected]